We know that Insurance Brokers and Agents do not always have the best reputation, but we never let that deter us from doing our jobs the best way we know how. We understand that the only opinions that matter are those of our clients and that’s why we work hard to make sure that they consistently receive the highest quality service at every point of contact.
From your initial inquiry call to those moments when you need us, we guarantee that our clients are treated with the utmost respect at the highest possible level. It is our job to ensure that in times of change and crisis you are listened to and supported. From the intern to the CEO, we pride ourselves on fostering a culture of customer service and collaboration that we hope is evident in every interaction.
Our pillars of customer service are based on the fact that we treat our clients as we want to be treated. We get it. We all have homes, cars, loved ones, precious possessions that we want to protect. Our commitment to you is that we will serve you with:
Respect: We will treat you with the utmost respect at every interaction. We are all clients as well and will always treat you how we want to be treated.
Empathy: We have all been there. We have all fallen on hard times and the last thing we want is to add to your stress. We will be there to help you work your way through the process of making insurance decisions and claims. Trust us.
Personalization: You are never a file or a client number to us. You are the reason that we are in business and we’ll never forget that. Each client, regardless of how large or small their portfolio of services, is important to us.
We try not to take it personally when we have clients who are not always on their best behaviour when they call us. We understand that you are often in crisis when you need us the most and that stress can be overwhelming. We are proud to be the ones you turn to in difficult times and we will always work our hardest to help you reach a solution.
Our clients, like Sami Bilani of Bloomfield Hills, Michigan, are why we continue to work so hard. He says, “After being disappointed and ripped off by my previous insurance agent I was introduced to Alex and Karen in E&Y insurance agency. Both of them were very friendly and considerate,and helped me out with my car and house insurance by getting me the best rate with best conditions. I feel that I know those people for ages and I actually started referring my friends and staff to them.I will highly recommend E&Y agency to every body I know.”
Call us at (248) 817-8071 … no commitment required to call, just an informational chat!